Business & Personal Loans
Frequently Asked Questions
Our comprehensive FAQ section is designed to provide you with quick and clear information for all your queries.
What are the credit criteria for a Personal Loan application?
The flexible criteria we use to assess your application is generally more favourable than those of main-stream banks. We verify all information provided in loan applications to ensure accurate details have been provided. The decisions made are based on the following key criteria:
- Capacity: The ability to repay the loan and existing outgoings.
- Income: A consistent, stable, and proven income is desirable.
- Security: Providing security can help you borrow a larger amount and can help reduce the interest rate we offer.
- Credit History: Good, proven credit experience is required or a Guarantor who has this.proven track record.
- No Finance Defaults: No recent payment or loan defaults to other financial institutions.
We will assess the above attributes before approving any application for credit. We do this by verifying income, residential address, valuing security, and accessing your credit history. If your application is not approved, we can let you know what you need to do over a period of time to improve the likelihood of obtaining credit in the future.
How much can I borrow?
You can borrow anything from $1,000 to $60,000. Larger loans usually require security, which can help reduce your interest rate. Use our Bravo Finance loan calculator to adjust repayments to suit your budget.
What identification do I need to provide when applying for a loan?
If you are a new customer, you will need a current valid New Zealand driver licence, a current valid New Zealand passport, a New Zealand Fire Arms Licence; or an Overseas passport (or similar document issued to enable international travel) that contains the name, date of birth, a photograph, and the signature of the person to whom the document has been issued and has been issued by a foreign government, the UN, or an agency of the UN.
How quickly can I have access to the money?
Once your application has been approved and you have returned the required documentation back to us, money can be in your account within 24 hours. We will text you as soon as your loan is paid out.
What is a 'Secured' loan?
A secured loan is a loan where the borrower pledges some asset (e.g., a car, boat, caravan, or property) as back-up (security) for the loan. Providing security can help you borrow a larger amount and can help reduce the interest rate we offer you.
When do I need security for a personal loan?
As part of our standard credit policy, security is required for larger loans. This is standard practice for most finance companies.
What is an 'Unsecured' loan?
A unsecured loan is where you have borrowed a loan and it doesn’t have collateral or property against it.
Complaints and Dispute Resolution
At Bravo Finance, we are committed to providing excellent service and ensuring that our customers have a positive experience. However, if you ever feel dissatisfied with the services we provide, we want to hear from you.
How to File a Complaint:
If you have a complaint, please contact us directly at he***@br**********.com. We take all complaints seriously and aim to resolve them as quickly as possible. Our team will review your concerns and work with you to find a satisfactory solution.
Fair Way Financial Dispute Resolution:
As a member (ID FM6608) of the Fair Way Financial Dispute Resolution Service, we offer an independent and fair process to resolve any complaints that may not be resolved directly with us. Fair Way is an independent service that will help facilitate the resolution of any disputes between you and Bravo Finance.
Steps for Resolution:
Contact Bravo Finance: We encourage you to contact us first to resolve any issues directly.
Fair Way Dispute Resolution: If the issue remains unresolved, you may refer your complaint to Fair Way Financial Dispute Resolution Service, and they will help mediate the situation at no cost to you.
For more information on the dispute resolution process or to make a complaint directly with Fair Way, please visit their website at https://fdrs.org.nz/ or contact them directly on 0508 337337.